FAQs | Russian Musical Seasons



How to make a group booking for one or more concerts?

Group rates are formed individually and applied to specific events. For further information, please call us +7 (981) 131-48-68 or contact us by mail ticket@rmseasons.com.

Do I have to pay a fee / commission when buying tickets?

No, when buying a ticket on our website, you pay only the cost of the ticket.

How can I book tickets?

You can book tickets by phone: +7 (981) 131-48-68 or by e-mail ticket@rmseasons.com.

Can I pay for tickets before the concert, and what are possible payment methods?

If you have a booking, tickets can be bought out 30 minutes before the concert. Payment is accepted in cash or by card Master Card or Visa.
If you have not booked your tickets in advance, it is better to do it in advance by phone: +7 (981) 131-48-68 or by e-mail ticket@rmseasons.com to avoid uncomfortable situations.

Do you have a waiting list in case all the seats are sold out?

Yes, you can always leave your request, that you would like to attend the event, even when all tickets are sold out, please call us +7 (981) 131-48-68 or contact us by e-mail ticket@rmseasons.com, and we will be happy to bring you in a waiting list. 24 hours before the concert, we will contact you for confirmation or cancellation. We will do everything possible to find extra space for you.

Do you offer e-tickets?

Yes. E-ticket will be sent to you in the mail after the purchase, but if you do not receive an email within 24 hours, please do not forget to check your 'Spam'.
You will receive one electronic ticket for each place, please print each ticket and bring it to the concert hall.

Do you have discounts for tickets?

Yes, we offer 50% discount for children under 12 years.
Our partner is Alfa-Bank, so if you pay with a Alfa-Bank card, you get a discount of up to 10%.
The same discounts are sometimes available for individual events, by the decision of the promoters of the event. Discount details will be listed on the booking info page of a specific event.

Can I pre-book a seat?

Yes, you can book a special seat for disabled person and for people who are experiencing difficulties related to health. Our team will be pleased to provide an individual approach to each guest. Please disclose in advance the specific requirements and preferences by phone +7 (981) 131-48-68 or by e-mail ticket@rmseasons.com.
At all Russian Musical Seasons events you can take any convenient place before the concert.

What to do in case the concert is canceled?

If the concert is canceled, we recommend you to save the tickets, we will contact you with closer information on further details as soon as possible. If you purchase tickets through the ticket agency, please contact them directly. Anyway you can always contact us and we will do everything is possible to help you.

Can I get a refund or exchange a ticket, if I can not attend the concert?

Please, tell us about the problem in advance as soon as possible by phone + 7 (981) 131-48-68, or by e-mail ticket@rmseasons.com. We will try to do our best!

Before and after the concert

The nearest subway station to the Palace?

Polovtsov Palace (House of Arquitect) – Admiralteiskaya.
Grand Duke Vladimir Palace - Admiralteiskaya.
The Gavrila Derzhavin Estate Museum –Tehnologicheskiy Institut (Institute of Technology).
Fan Museum - Petrogradskaya.

Did you lose something at the concert?

If you lose something at the concert, please call us +7 (981) 131-48-68.

Is there a wardrobe at the Palace?

On the ground floor of the palace there is a wardrobe, where you can drop clothes and big bags.

Is there an age limit at RMS?

The concert is rather interactive, however, the total duration of the event is about two hours. If you believe that your child sustain such a program, so we are waiting for you at the Palace!

What is included in the ticket price?

The ticket price includes welcome, 30 minutes tour around the Palace, a concert of classical music performed by a string chamber orchestra of St.Petersburg, presents from professional artists - silhouettes and memorable photos from the evening.

Do I need to print an e-tickets for the concert?

We recommend to print your e-ticket in advance, anyway it is not a problem for us to update your booking details, but it will take time, that is why we recommend to bring at the concert you ticket.

Getting ready

What to wear?

Russian Music Seasons has particularly festive atmosphere, so why we encourage you to come to the event in accordance with the dress code.
Dress code: cocktail.
For Her: an evening dress.
For him: classic suit.

When is it better to come at the concert?

We recommend to come to the Palace at 19:10.

What if I'm late for a concert?

Nothing bad will happen.
Please notify us by phone +7 (981) 131-48-68, we will wait for you and do our best.

Gift certificates

Can I order a gift certificate? How will it look like?

You can make a present four your friends - tickets to the Russian Music Seasons event. It will be a wonderful gift. To do this, please call us and we will be happy to tell you all the details: +7 (981) 131-48-68.
Personalized certificate will be made of Italian design paper. Design and layout are designed individually according to your preferences. We will be happy to deliver it with your message to the recipient.

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